
Mamaroneck, NY 10543 in Westchester County
Innovative Air Solutions
Overall Rating: 5 / 5
Date:
Customer had the option to rate any question 1-5. 1 being worst and 5 being best.
| Survey Questions | Rated | Comments |
| Overall satisfaction with service call | 5 |
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| Experience with the phone call about your service needs | 5 |
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| Experience with the service person | 5 |
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| Service person's diagnosis | 5 |
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| Service work performed | 5 |
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| The cleanup process | 5 |
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| Would you tell your friends about us? | Yes | |
| May we use you as a reference? | Yes | |
| May we post this review on our site? | Yes | |
| Customer Comment: We had our old service company come twice to our house for this problem. They were unable to diagnose the problem and we were left to pay for two service calls and still had a cold house. I visited the Trane web site and found Innovative under authorized service dealers. The woman who answered the phone was friendly, and the tech who arrived in the hour promised was superior. Peter said he knew what the problem was with our furnace when it was described to him prior to him arriving in our home. He quickly confirmed his theory, but needed to leave to pick up a part. He arrived later in the day as promised, replaced the part, and I now have a comfortable house again. The service we received from Innovative was perhaps the best experience we've had with any service company coming into our home for any reason. You have an excellent employee in Peter who represents your company incredibly well. He is personable, knowledgeable, and a gentleman. Thanks for correcting a problem that had frustrated us for too long. |
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Serving NY including the Greater New Rochelle area
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"Installers are well prepared and knowledgeable on what they"
Testimonial by O M. from Yonker, NY