What Are We Doing to Protect You?    New Protocol for COVID-19
Innovative Air has certified technicians to take care of your AC installation near Scarsdale NY.
 
11 Kimball Place Mt. Vernon NY 10550
Hire a Innovative Air plumber for your next water heater repair in Bronxville NY.
(914) 793-7700
11 Kimball Place Mt. Vernon NY 10550

COVID-19 Response

How Innovative Air is Handling COVID-19

At Innovative Air, we take the safety of our customers and our staff seriously. While this is true every day, it’s especially important now. Because our services play a vital role in maintaining health, safety, and comfort in the Tri-state area, we will be remaining open throughout these trying times. But, you can rest assured that we’re taking steps to minimize the impact of COVID-19.

Below you will find a brief outline of our plan for addressing the virus. If you need service, please call 914-793-7700, text us at 914-984-4636, or email us.

How Innovative Air is Working to Protect You

Per the CDC and WHO guidelines, we are making some changes to our normal operating procedures. We will also be adopting rigorous cleaning protocols during the outbreak. While these adjustments may result in some inefficiencies, they’re necessary to ensure the health of those we serve.

  • Staff Care: Any employees showing symptoms will be asked to remain home until medically clear.
  • Scheduling Questions: When you call to make an appointment, our office team will ask if anyone in your home has had a fever, has been diagnosed with COVID-19, or has been exposed to the virus. Please note that answering “yes” to any of these will not disqualify you from service. It will just allow us to properly equip our staff before they enter your home.
  • Safety Measures: Troubleshooting equipment can sometimes be done from the outside your home, but there are times when our staff must go inside. In those situations, nitrile gloves and masks will be worn. If you have an allergy to any of these products, please let us know ahead of time.
  • Sanitization: Our trucks come stocked with disinfectant sprays and sanitizing wipes. After completing a job, your technician will wipe down any areas with which they had contact. This includes equipment, door handles, and floors.
  • Distancing Efforts: Some of our office staff will be relocated to remote locations during the COVID-19 outbreak. In some situations, we may ask to see pictures or videos of your equipment to better understand the problem you want addressed in order to optimize scheduling and to help minimize face-to-face contact.
  • Area-Based Responses: While we will continue to service everyone in the Tri-State area, we'll take extra precautions around clients in areas deemed high-risk by the CDC.
  • Authorization: We usually require a written signature on paper or a tablet prior to beginning work, however, to reduce the risk of contact, we will be sending out electronic authorization forms via email.

Regarding Maintenance Calls and Other Scheduled Visits

We’ll reach out to you before our visit to outline the above procedures.

At Innovative Air, we value your peace of mind. We understand the current situation may be more concerning for some of our clients than for others. If you would prefer, we’re happy to reschedule any pre-existing appointments. To do so, please call 914-793-7700, text us at 914-984-4636, or email us.

Our Planning Standards

Innovative Air will be updating this page regularly as the situation develops. Please check your email and follow us on social media for any updates. If you have any questions regarding this policy, or wish to discuss our COVID-19 response plan in more detail, please call 914-793-7700, text us at 914-984-4636, or email us.

We appreciate your patience and understanding.

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Contact Info
 
Address:  11 Kimball Place
Mt. Vernon, NY 10550
Phone:  (914) 793-7700
(203) 838-4900
(845) 228-2700
 
Licensed & Insured
WC-19145-H08  •  NYC-1332987-DCA
CT-HTG.0397794-S1  •  WC-1522  •  PC-120
 
Office Hours
Monday:  9:00am - 5:00pm
Tuesday:  9:00am - 5:00pm
Wednesday:  9:00am - 5:00pm
Thursday:  9:00am - 5:00pm
Friday:  9:00am - 5:00pm
24/7 Emergency Service
Monday - Friday:  9:00am - 5:00pm
 
Payment Options
 
For AC in Scarsdale NY, we accept all major credit cards.
 
We accept check for Ductless Air Conditioner repair service provided in Bronxville NY.
We accept cash for Water Heater repair service provided in New Rochelle NY.
 
We accept Visa, Mastercard & American Express, cash and personal checks. We also have financing options available.
 
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Home   |   Email Us   |   About Us
Schedule   |   Get a Quote   |   Reviews
Guarantees   |   Employment   |   Search
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